Watch Out of Office on our YouTube Channel

Canadian telcom companies show temporary mercy for customers

It took a global health crisis, but some Canadian telecommunications companies are finally showing compassion to their customers.

In response to the COVID-19 outbreak, some Canadian internet providers are waiving download caps. It goes without saying that Netflix and Pornhub traffic is off the charts.

Meanwhile, Rogers is doing away with long-distance fees for mobile calls within the country. Rogers and Fido will also waive roaming fees for customers outside Canada. Furthermore, for 90 days Rogers and Fido services will not be suspended or disconnected for customers who cannot afford them.

Telus announced it will waive home Internet charges and introduce flexible payment options for other services.

As Canadians deepen their lockdown, non-contact communication becomes particularly important. Such initiatives are not only beneficial to retail customers, but also to small businesses, governments, and other organizations.

Most telcom subsidies will remain in effect until April 30th. Or, presumably, until the public health emergency is over. At which Canadians will once again pay some of the world’s highest teleommunications fees.

Christian Nathler

Christian Nathler is a contributing writer at Notable Life.